Print

Happy Honda of Keene Customers

Honda of Keene's customers come from all over New England!  See what they have to say about the service they received here at Honda of Keene!  Honda of Keene has been serving the Monadnock Region for over 19 years, and our customers keep coming back!  If you would like to leave a comment, email it to George at gthompson@fentonautosales.com - he'll put it on our website today!

  Did you have an excellent experience?  Let EVERYONE know and click on the link to the left!


  Let our Fans on Facebook know how you feel!



Craig,

Just a note to let you know that Wendy and I are enjoying the bright blue Fit very much.  I am certain it will serve us well for many years.  The accessories that were added, definitely brings a higher level of pleasure to our ownership. 

I was very pleased with your level of professionalism and attention to detail during the showing, selection and the often stressful negotiating portion of the auto acquisition process.  You listened attentively to my needs, and never tried to pressure me to make a decision; whether it be which vehicle to choose, or when we wanted to take delivery of the car.  You did an especially good job responding to my challenge to "help me decide that I was going to purchase a Honda Fit", as I indicated that I was  leaning toward purchasing a Volvo C-30 (from another dealer).   All in all, it was a very pleasant experience.  You are dong a good job; keep up the great work.  

I hope that the late winter and spring season brings  much success and prosperity to you and your company.

Regards,

Mark P




I wanted to pass on a compliment for Tim, the salesperson who handled the Taurus sale yesterday. Although I was buying a $4500 car, he treated me like I was buying a $20,000 car--and I really appreciated it. He was knowledgeable, friendly, and efficient. He did a great job, and deserves praise!

Thanks again,
Allyson




Stacy,
 
I appreciate the follow-up and am happy that I get the opportunity to tell you about our experience. I work in customer service and making sure customers are satisfied is part of my job.  I am sure this feedback will be helpful to your dealership.

That being said, I know how helpful constructive criticism (aka: complaints) can be and unfortunately, I have none.  We worked with Brian Lehane who was as friendly and as professional as you could ask for when making a big purchase. 
 
In a business that is stereotyped as being run by crooked people, Brian was certainly genuine and that really, really helped.
 
As a couple we feel we sometimes get treated as kids.  I am 29 and Janice is 28... call it our young looks or maybe our care-free attitude, but at times we are treated as children - be it from waiters or salesmen, or anyone.  Add the fact that we brought an older gentleman (friend of the family living in Keene) and it would be very easy to treat us like immature people not ready for a deal.
 
Needless to say, Brian did not do this.  We welcomed his friendly attitude and he was more than willing to work with us in all facets of our discussion.  He allowed us to take the car for a ride, with and without him, and even offered to let us take the car to lunch after we decided to walk away from the sale. 
 
We didn't agree on a price with Brian, but that had nothing to do with his efforts.  We eventually came to an agreement and that would not have been possible were it not for the way Brian treated us the whole day.
 
I hope this helps the dealership and Brian.  Please let him know how grateful we are.  As I mentioned to Brian, we will be starting a family soon and when it is time to trade in another car for a CR-V, this experience will ensure that we return to Keene Honda.
 
Thank you again, Stacy.
 
Best,
Janice and Guillermo Fuentes
2007 Honda Civic



Stacy,
 
I was more than satisfied with all staff at your dealership.  I feel like Brian went above and beyond the call of duty and that he made everything easy and fun.  I feel like my purchase from Honda of Keene was the best experience buying a car that I have ever had (and I've bought a lot of cars).  I have been spreading the word around, and hope that it equals more sales for Brian.   I am pleased and satisfied.  Thanks for your time.

Michelle




Dear Jason,

As a 74 year old former self-employed consultant who drove more than 60,000 miles per year I bought or leased a new car every 1 1/2 to 2 years.  It held no thrill or excitement for me.

However, three weeks ago I purchased a 2008 Pilot from Craig Bourassa.  It was the first time in memory that I enjoyed the entire process.  Crag was friendly, cooperative and knew his product cold.  He patiently pointed out various features of the car and the warranties available without the slightest sales pressure.

After finalizing price and trade-in allowance I bought on the spot.  Thanks to Craig's professionalism I felt no further shopping was necessary.  What began as a search ended with the Pilot, the first car we looked at.

You should be aware of the excellent representation you enjoy through Craig.  I am sure the rest of your dealership will reflect the same professionalism Craig showed us.

I have already recommended him to 2 of my friends who will be soon looking for an automobile.

Regards,

Jeffrey C. Dixon
Pix by Dix
Nature & Wildlife Photography


Stacy,

 

Thank you for all your follow up emails with regards to my interest and experience at Honda of Keene in searching for a replacement vehicle for myself and family. I am extremely delighted to report that today, I drove away in my brand new 2010 CR-V as a direct result of my sales experience with Tim Stone. Tim's patience through the entire process was a delight to receive, being atypical of the stereotype that car sales has been shadowed in for many years. Tim did not pressure us into anything we did not want. He was very inviting and accepting to our needs as a family and most importantly to our budgetary requirement for this vehicle. He was extremely accommodating to our time line and made a concerted effort to answer any questions we may have and attended to our needs and inquiries promptly. The entire process of looking at vehicles, test driving and such has taken upwards of 3 weeks, but in the end, we are completely satisfied.

Tim also encouraged us to look at other vehicles in the Fenton Family Auto system to make sure we get what we want. I did visit the Subaru in Keene and well, did not have as nice of an experience. I did drive a car that was a little small for our family needs and when I requested via email another option or conversation regarding something that was comparable to the CR-V, no one returned my message, nor phoned me to discuss this. I also did not like the "sales" pitching style of trying to get me to get things like undercoating, not missing an oil change, and the notion that I needed to move on the car I was test driving as it "probably would not be there on the weekend".

I am completely satisfied with my experience at Honda of Keene, not only with Tim, but all the staff on site who were very pleasant and accommodating as well. This is my second car I am financing through Honda Corporation and I can say without a doubt, because of Tim, you will have my business for life.

Please pass my email on to whomever you deem appropriate in the management scheme of Fenton Family Auto.

David



Hi Lee,


My new CR-V is GREAT!  Red totally Rocks.    

Thank-you again for helping me to find the perfect car for me!

Debra


Stacy,
 
I'm a very happy new owner of a Honda Accord. Your dealership was at the top of the heap. Quite frankly from the first time I pushed the send button requesting an equote to driving away from your lot on Saturday morning, we were never treated with anything but kindness and consideration.
 
Ernie has to have provided us with the best salesmanship to fit our buying needs, low profile yet all the information and cooperation that any customer could possibly want.
 
Janelle was very helpful and informative. She processed us quickly and knowledgeable, even sold the extended warranty when I had convinced myself that I'd never buy one again!
 
We also met Mary in service and now have been convinced that EVERYONE at Honda of Keene is dedicated to their customers. You will definitely see us there as often as we have automotive needs.
 
Thank you personally, as you are aware I'm sure, first impressions are lasting. You made our buying experience enjoyable, I used to hate buying cars. It's not a bad thing anymore.
 
Thanks again,
 
Jon and Lois Reed


Hello James,

 

Thank you for making the purchase of our new CR-V happen in Keene. We feel it was worth the extra drive from Worcester for me to have your support and a great service department. Your store is also very clean and customer friendly (unlike other dealerships we visited on our CR-V search). No big pressure, whew what a relief.

And again thank you for the excellent service in selling and explaining the operation of our new CR V. Your professionalism is in great part why we bought from Honda of Keene.   

Thank you,

Laurie


Dear Stacy,

I LOVE MY HONDA !!!  

Both George and Tim should get a raise for being such GREAT people to work with. They made my experience stress free and that was very important to me.  I am still amazed that I was able to buy a car by internet and phone and have the car delivered to my driveway at the exact time expected! And your price was lower than the other dealerships I contacted. So, all in all I had an A+ experience!

And if that picture is of you and your children, you have a lovely family!

Sincerely,
Catherine

I just wanted to thank Scott in service for helping me out recently. I had my catalytic converter stolen and needed my car asap for a trip I was going on. Needless to say I was worried that I would never get the car back in time to make it but Scott got the part overnight in from Ohio and had the car ready for me by Friday afternoon. (the car got to you on Thursday morning) So, many thanks to Scott and all the folks behind the scenes that made that happen!

Laura B.

I just wanted to thank you and your staff for terrific service!  I hate to waste time, in fact I have been told I am impatient!  Your people got in and out quickly and with no BS!  Thank you so much!  Oh, a special thanks for sending me home with a full tank of gas!  Wow, that was great!  I love my Pilot!!! I am hooked on Pilots.  The only thing that could be better is if they made one as a convertible.  I wish your dealership much success and your staff a healthy, happy new year!  Thank you again for making this vehicle purchase for so easy! 
 
Sincerely,
Terri L. Clausen

This dealer was a pleasure to work with as they are dedicated to customer service. They quickly made up for a communication error by driving a car over an hour to my home town for me to test drive.

The staff from the internet manager to the finance manager were all very friendly, helpful and professional. Sales consultant, James Geniewicz, is the nicest, most professional and customer service oriented young man I've had the pleasure of dealing with in a long time. I highly recommend James to anyone putting off buying a car because they don't want to haggle with sleazy, unenthusiastic or high-pressure sales people. James will make you feel completely at ease, make your car buying experience a pleasure, and give you a good deal to boot.

My experience at Keene Honda was definitely worth the hour plus drive.

Acton, MA


Lee,

It has been a pleasure to meet you and we appreciate your help purchasing our new vehicle.  It was nice not to feel pushed into purchasing.  It turns somewhat uncomfortable at times during the car buying process.  Sometimes like the dealer has locked the doors and not letting you leave until everyone in the place has cornered you and pushed you into a decision.  The experience with Honda of Keene has been the complete opposite.  We appreciate the friendly, professional and fair atmosphere of your dealership. 
 
Thanks again and can't wait to drive our new CR-V.
 
Sam Boudle 


Dear George,
 
I'll be sending a letter to Mr. McLean about the absolutely fantastic experience we had today in leasing my new Civic at Honda of Keene but I wanted to get this quick note out to you first.  All of you made this transaction a wonderful experience - thank you to Don, James, and especially to you for making this a painless and easy lease. 
 
Our first favorable impression was when you greeted us at the door upon our arrival and that you already had the car pulled up and waiting for us to test drive.  Ron is usually one who enjoys bringing auto salesmen to "tears" in his dealings with them (he can be merciless) but you offered us such a great deal up front that he didn't have the heart to try to negotiate any lower price. Thank you, too, for your assistance with the leasing company relative to the fraud alert and with our insurance company for the binder - saving Ron from having to make the call. Don made completing all of that voluminous paperwork very painless - explaining everything as we went along - and James did a great job in explaining all of the features of the car - even programming in the few radio stations that I listen to. 
 
We were also extremely impressed that we were able to drive home with the car today (rather than having to return to Keene to pick it up thereby saving us another 100+ mile round trip) and couldn't believe how great the car looked when it was done being prepped - there wasn't a speck of dirt or dust to be found - your service department did a superb job.  I only wish we lived closer to Keene because I'm sure the service department would be as great to deal with for service as the remainder of your dealership was to deal with but you can be assured that the car will receive the same loving care that my Del Sol has received over the last 13 years - my mechanic in Milford is wonderful and I trust him implicitly with my cars.
 
My ride home in my new Civic was a joy and I thought you'd like to see it parked in our driveway.
 
Again, George, thank you for everything and please convey our thanks to Don, James and the folks in the Service Department.
 
Sincerely,
 
Ruth Bolduc
Londonderry, NH


Honda of Keene - It was an absolute pleasure doing business with you!  Thank you for all your help!


The McIvers - Haverhill, MA


 

Dear Mr. Fenton,

I have a few minutes while my car is getting some care and I am writing to let you know that the Honda Dealership is staffed by a GREAT team of people.  They are totally professional and thorough.  I'm not sure when I bought my first car here, maybe 15 years ago and I have experienced consistent, friendly and knowledgeable service.  I have loved every Honda even though I buy American as often as I can.  Randy, Greg and Michael are totally cool in the Service Department.  Lee, Jason and Donald on the sales floor have been extremely helpful in making the right purchases with fair pricing and trade-in values.

I have been in business for 35 years, 24 employees and I pride myself on having a great reputation through my employees.  We feel like a team and a "family" and our clients really appreciate the experience and say so.

I feel the same about your people here and your establishment.  Thought I'd let you now.  Congratulations and keep it up!  I'll be back.

Most Sincerely,

Michael Humphries



"I just wanted to make sure that your local Honda system knows how great I was treated today (Friday 5/15). My 85 year old mother's '05 Civic had gone dead this winter and the security system shut down the radio etc. I had called for instructions at that time and was given some procedures to follow. Naturally, I couldn't get it to work. So, Finally, I brought the car in today and Jeremy Trow was sent out to deal with it. I can't tell you in words how great he proceeded to fix the whole security dysfunction in minutes. It was apparent that if he doesn't make it as a mechanic ( no problem) he certainly knows what to do with the computer systems that run our cars today. Jeremy Trow was so excellent, and attentive in this repair. Just needed to make sure you know."

Ken DeVoid and Beverly DeVoid


Dear Mr. Fenton,

 

I would like you to know what a superb sales staff you have at Honda of Keene.  Today, I purchased a car at this dealership, and I must say it was the most pleasurable three and a half hours I have ever experienced at a showroom.

From my initial conversation on the phone with George Thompson, to my congenial salesperson Ken Colby, to the knowledgeable and personable finance manager Donald McKinley, the transaction came together seamlessly.

Over the past few years I have been purchasing vehicles at ?mega? dealerships, due in large part to the competitive pricing they can offer.  However, purchasing a car was akin to putting on a full suit of body armor before entering the dealership, prepared to do battle.  While I ?won? the car, I was always totally exhausted by the ?experience?.

What a refreshing difference at Honda of Keene!  I was treated with courtesy and good humor throughout my time in the showroom ? and I received a great price on both the new car and my trade as well.

I thought you should know what a great team you have at Honda of Keene.  They should be commended for their efforts.

Linda P. Maresca ? Sterling, MA


 


"When Arthur woke up this morning he said maybe we should go to Herb Chambers because they had a red CR-V and a white one.  When we both discussed it, we decided that the salesman came on too strong yesterday when we were getting comparison prices.  One of the things he said to us when we told him we were going to do business with you was that he spent "all that time with us". He didn't have to show us the car or take us for a test drive, that was all ready taken care of elsewhere.  After he said that, we were even more certain we would be coming your way. 
 
We are glad we did.  It was refreshing to walk into a dealership where there is no high pressure.  We felt comfortable trying to negotiate a better deal with some one as honest and forthright as you.  As far as Ernie is concerned, we feel like he is an honest guy, too, pleasant to talk to and do business with. 
 
We usually do not keep any advertising on our vehicles, but we do plan on keeping your frame around our license plate.  We really hope you sell the Accord without having to take it to an auction.
 
You must be doing something right in running the show because, in talking with some of the sales people and other employees, we could see their is a lot of harmony in The Honda of Keene dealership.  Keep up the good work."
 
-Arthur & Sue Richard

" Normal 0 false false false MicrosoftInternetExplorer4 Armed with consumer ratings, blue book values and a 'how to negotiate a car sale' handbook committed to memory, my husband and I headed off to Honda of Keene to buy a car for our family. We were not looking forward to the task after years of bad car buying experiences with hard-sell salesmen at other dealerships. We were in for a surprise. Hal Horowitz approached us immediately, which we expected, but everything from then on was not like any car buying experience we had ever had before. We test drove two vehicles, a CR-V and an Element. Hal gave us a plethora of information on both and answered all of our questions. No pressure and no talk of money at all. When we decided on the Element and were ready to talk about price and financing we proceeded to the "negotiating" table, but to our surprise there really wasn't much negotiating. He gave us a fair price right up front and told us to think it over. No pressure and no hard sell. We had some questions about interest rates and terms and Don McKinley came out and gave us various options, allowing us to choose the financing that best suited us. Needless to say by the end of the weekend we owned a beautiful new Honda Element with a loan that we were completely comfortable with. We were amazed at the quality of the customer service and the no fuss, no pressure approach that Honda of Keene uses to sell cars. We have already told a dozen friends that Fenton Family Dealerships and Honda of Keene know how to take care of their customers. Thank you so much for the wonderful experience and we will be back the next time we are in the market to purchase a new vehicle."

-Erin and Ron Bausum

"We have bought our last 5 Honda's from Laura Lee Koski, and are so very much satisfied that our last 3 were bought over the TELEPHONE!!!!!  Told her even to pick out the best color for us!  All we had to do was drive down and sign the papers and DRIVE AWAY!  And we will be on the TELEPHONE for Honda number 6 in the near future!"

-Gail Richard

"I am enjoying my 2009 Honda Civic VP.  Honda of Keene was a good dealership to work with.  They offered the best price and answered my questions promptly."

-J. Kelly - Concord, NH



"I just had the most wonderful new car buying experience of my life.  I can't say enough great things about Hal or Jason.  They both went above and beyond any of my wildest expectations.  They put up with my many, many emails and many phone calls.  I wish there were salesmen and General Managers around my area which is upstate NY.  I would gladly travel the distance again to buy a vehicle from them.  I am now a customer for life.  I am going to recommend your dealership to everyone I know.  It is so refreshing to be treated as well as they treated me.  I have always loved New Hampshire and it's people and this only confirms it.  Thank you Hal and Jason for everything.  Lunch was excellent Hal.  I appreciate everything both of you did for me."

-Ron Orlando - Oneonta, NY




?It?s simple ? You were a pleasure to do business with!  Thank you so very much for making the transition so easy!?

 -The MacLellan?s

"It was a real joy working with George to get our new car.  I was very impressed with your his technical expertise with all the details of the Hybrid.  He made it easy to understand how everything works.  His fast response, quick answers to all my questions, and smooth negotiating made buying from him and the whole Honda team very satisfying and professional."

"We are very pleased with the Honda and we look forward to many years of enjoyment with our new Civic Hybrid!"

-Dick B

"Hello!  I am just writing to tell you about the wonderful experience I had at Honda of Keene recently.  I had been looking around at dealerships in the Keene area for a car and stopped in at Honda to look at some different options.  When i arrived, Casey McBrien came out and introduced himself and asked if I needed any help.  I told him what I was looking for and he took me inside to discuss the options he had available.  Though I was not able to find a used car that appealed to me, Casey was a wonderful help.  He did not make me feel pressured at all and was truly interested in meeting all of my needs.  He was incredibly patient, as I returned several times with questions.  Finally, I decided to look into leasing and Casey explained the process to me, as I have just recently graduated from college and have never leased before.  He showed me a Honda Civic that I instantly knew I was interested in.  I kept looking around at other options, but inevitably returned to Casey and leased the Civic.  He was able to answer all of my questions and made the difficult decision ten times easier with his personality.  He made it very clear that it was important to him that I be 100% satisfied with my choice, which I am.  He even make the experience exciting and fun!  I thank Casey and Honda of Keene for making this experience as enjoyable as it was.  I have recommended Casey to other friends who have become interested in leasing a Civic after hearing how easy he made the process for me.  Thanks again!

"I wanted to let you know that my wife loves the CR-V - thanks to you, Ernie, and Jason for making this happen.  We will be back when it's time to replace the Ford in about a year and a half.  I already sent your dealership name to two friends looking to buy.  Again, many thanks on a terrific car buying experience."

-Greg

"Thanks to Ken for my CR-V!  I absolutely love it, and people are jealous!  It's nice to have the "good car" that everyone wants to drive in.  Thanks!"

-Leah

"Funny how things work...They made the whole process very smooth.  I never thought I would spend this amount of money over the web!  The no hassle approach that they showed us made it an easy decision.  Not too often you can work with a dealership and feel good about the whole deal.  Thank you!"

-Frank C.

"Thanks for everything!  I absolutely love my new CR-V!  Again, I appreciate your efficient and hard work in getting me into a new car.  You made the buying process pleasurable and easy.  I will definitely recommend Honda of Keene to any and all of my friends!"

"I always service my car at Honda of Keene and the staff is very courteous and experienced.  They take care of my car like their own."

-Srikanth G

"Hi again.  I just had to write again to say thanks to Don McKinley for helping me so much with the business and financial end of the deal.  He took his time to carefully explain everything to me and was extremely patient with me.  He didn't try to pressure me at all to buy anything I didn't need.  He helped make my new Honda buying experience a very pleasant one!"


Close